This Privacy Policy describes how Your Hotel collects, uses, and protects personal information when you visit https://example.com, make a reservation, contact us, or communicate via WhatsApp.
1. Who we are
Your Hotel Tortuguero, Limón Province, Costa Rica Phone: +506 7230 1518 Email: hotel@example.com
2. Information we collect
- Booking information: name, email, phone, nationality, passport details when required, stay dates, and payment data processed by our payment providers.
- Contact information: details from our website contact form, email, phone, or WhatsApp.
- WhatsApp messages: message content, phone number, and delivery metadata when you use WhatsApp Business messaging with us.
- Website usage: basic technical logs such as browser type and pages visited.
3. How we use your information
- Process reservations, payments, and guest services.
- Respond to inquiries and coordinate tours and transfers.
- Send booking confirmations and stay-related updates.
- Operate and improve our hotel and website.
- Meet legal and accounting obligations.
4. WhatsApp and Meta
We use the WhatsApp Business Platform (Meta) to communicate with guests. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy and Meta's Privacy Policy. We do not sell personal information.
5. Service providers
We may share data with payment processors, booking systems, email providers, and cloud hosting partners who process information only on our behalf.
6. Your rights
You may request access, correction, or deletion of your data by emailing hotel@example.com.
7. Contact
Privacy questions: hotel@example.com · Staff login